1. Eligibility for Refunds

Refunds are only applicable under the following conditions:

  • Project not started: If you cancel your order before work has started, you are eligible for a full refund.
     
  • Delayed delivery: If we fail to deliver your project within the agreed timeline and no alternative arrangement is agreed upon, you may request a partial or full refund.
     
  • Unsatisfactory work: If the final deliverables do not match the approved requirements or project scope, we will review the issue and may offer a partial refund after assessing the work completed.
     

Note: Refund eligibility will depend on the nature of the service and the amount of work already completed.

2. Non-Refundable Services

Certain services are non-refundable, including:

  • Digital marketing campaigns once they have been launched
     
  • Domain registration and hosting fees
     
  • Third-party software or licensing costs paid on your behalf
     
  • Custom software development projects after major milestones are completed
     

3. Refund Request Process

To request a refund:

  1. Contact us at 0344-8188932 or hiraz9797@gmail.com within 7 days of receiving the deliverables.
     
  2. Provide details such as:
     
  • Your name
     
  • Project name or invoice number
     
  • Reason for refund request
     
  1. Our team will review your request and respond within 5-7 business days.
     

4. Refund Method

  • Approved refunds will be issued via the original payment method (e.g., bank transfer, online payment gateway).
     
  • Refund processing may take 7-14 business days, depending on your payment provider.
     

5. Cancellation Policy

  • Before project start: Full refund.
     
  • After project start but before 50% completion: 50% refund of total project cost.
     
  • After 50% or more project completion: No refund, but we will work with you to resolve issues.
     

6. Disputes

If you are not satisfied with our resolution, you may escalate the matter by:

  • Sending a formal email to hiraz9797@gmail.com with the subject line “Refund Dispute”.
     
  • We will make every effort to resolve disputes amicably.
     

7. Changes to This Refund Policy

ZS Digital Solutions reserves the right to modify or update this Refund Policy at any time.
  The revised policy will be posted on our website with the updated effective date.

8. Contact Information

If you have questions about our refund policy, please contact us:

ZS Digital Solutions
  📍 Sakhi Wahab Plaza, Flat #10, Second Floor, Qaide Azam Road, Saddar 30, Hyderabad, Pakistan
  📞 Phone: 0344-8188932
  📧 Email: hiraz9797@gmail.com